AI Call Backup · Smart Site Pro
Can't Answer the Phone? Your AI Backup Can.
You're under a sink, on a roof, or halfway through a service call when your phone rings. You can't always stop what you're doing.
AI Call Backup helps handle incoming calls when you're unavailable, speaks with callers, gathers important job details, and helps them take the next step.
You handle the job. Your AI backup helps handle the call.
Included in SiteSmartly Pro · $297/month · $0 setup · 30-day money-back guarantee
Incoming call
SiteSmartly answering
The Phone Always Seems to Ring When Your Hands Are Full.
You're in the middle of a repair. Your phone rings. You can either interrupt the job you're getting paid to do or let the call go unanswered.
And you don't always know whether that caller needs a quick answer, wants an estimate, or is ready to book a service.
A Backup for the Calls You Can't Get To.
Answers When You're Unavailable
When a call reaches your configured backup conditions, your AI can speak with the caller instead of leaving them without assistance.
Collects Important Job Details
Your AI can ask what the customer needs, where the job is located, and other relevant questions you've configured.
Helps Customers Take the Next Step
Depending on your setup, callers can request service, leave their information, or schedule an available appointment through a connected calendar.
Keeps You Informed
Receive the caller's information and available conversation details through your configured notifications and follow-up workflow.
You're Still the First Choice. AI Is the Backup.
AI Call Backup isn't about replacing you or your team. It's about having another option when you can't answer. You decide when backup should step in, what questions it should ask, and how customers should be directed afterward.
Illustrative example
Picture This: You're in the Middle of a Job.
A homeowner calls about a leaking water heater while you're finishing another repair. You can't pick up.
Instead of the call simply going unanswered, your configured AI backup can speak with the homeowner, collect the address and problem details, and help arrange the next step.
You get the information you need to follow up without having to stop your current job.
Caller
“My water heater is leaking — I need help today.”
Captured
- Problem: leaking water heater
- Address & timing collected
- Details sent to you to follow up
Set It Up Once. Have Backup When You Need It.
We Learn How You Handle Calls
Your account manager helps configure your business details and call-handling preferences.
You Choose When AI Steps In
Set up the supported missed-call or after-hours backup conditions.
AI Helps the Caller
It answers configured questions and collects the information needed for the next step.
Your Team Takes It From There
Caller details are passed into your configured notification and follow-up process.
The Difference
You Don't Have to Figure Out the Technology.
Your SiteSmartly account manager helps configure the AI, business information, call-handling rules, and follow-up process. You stay in control of how your business communicates with customers.
Not every phone provider or forwarding arrangement is automatically supported—your account manager confirms what works with your setup, and where calls are recorded or transcribed, the applicable notice and consent requirements are followed.
Your Next Customer Might Call While You're Busy.
Give your business a backup plan for the calls you can't answer.
Included in SiteSmartly Pro · $297/month · $0 setup · 30-day money-back guarantee