The Backup That Catches What You Miss

This isn't here to replace you. It's here for the calls and messages you can't get to while you're on a job, driving, after hours, or asleep.

Your 24/7 backup can answer, find out what the customer needs, collect the details, and give you the conversation to pick up when you're available.

You still run the business. This gives you backup when you can't answer.

Roughly half of calls to home service businesses never reach a real person, and fewer than 3% of callers routed to voicemail ever leave a message.

Invoca, home services call benchmark data

A Missed Call Doesn't Have to End at Voicemail.

Answers What You Can't, When You Can't

When you're already on a job or unavailable after hours, your backup can answer configured calls, find out why the customer is calling, and collect the information you'd normally ask for yourself.

Instead of coming back to a missed call from an unknown number, you can come back to the customer's name, contact information, service need, and the details they've already provided.

The Conversation Doesn't Have to Stop There

If the customer sends another message or has another question, your conversational backup can continue collecting information instead of forcing them to start over later.

When you're available, you can see what they've already told SiteSmartly and pick up with the context in front of you.

If you've configured Smart Quote, your conversational backup can ask the same qualifying questions and use your pricing structure to provide a preliminary range during the conversation.

It's the same principle as Smart Quote on your website:

Your pricing. Your rules. Your final say.

Final pricing is confirmed by you after you've seen the job.

If they're ready, they can take the next step. When calendar booking is configured, a customer who's ready to move forward can request or schedule an available appointment without waiting for you to manually coordinate it. If calendar booking isn't connected yet, their information is still captured so you can follow up.

Calendar scheduling requires a connected calendar and configured availability.

This Doesn't Run Your Business — You Still Do

Your backup works within the information and rules you've configured.

It doesn't decide your final price, promise work you haven't approved, or take control of how you run the business.

It handles the first conversation when you can't — then gives you the information to take it from there.

Backup when you need it. Control where it matters.

2:14 PM

Missed Call

(904) 555-0187

No voicemail. That's all you know.