They Reached Out. Let Them Know You Got It.
When a customer reaches out, SiteSmartly can immediately confirm their request was received — so they aren't left wondering while you're busy on another job.
They get acknowledgment. You get time to finish what you're doing.
Monday, October 23
9:41
Thanks for reaching out to HydroFlow Plumbing — we got your info and will follow up shortly!
55%+
of customers expect a reply within the hour
20%
of contractors actually deliver one
Jobber/Conjointly, 2025
You may not be able to stop what you're doing and personally respond right away. SiteSmartly can at least make sure the customer knows their request was received.
They Know They're Heard, Instantly
The moment someone submits a request, they can receive an immediate confirmation that it went through.
No wondering whether the form worked. No checking their inbox for a reply that hasn't come yet.
They know your business received their request while you get the time to finish what you're already doing.
And If They Reply, You Don't Lose the Context
If the customer replies to the confirmation, their response stays connected to the conversation.
With standard confirmation enabled, they can receive a simple acknowledgment letting them know your business will follow up.
If your 24/7 conversational backup is enabled, SiteSmartly can continue the conversation, ask qualifying questions, and collect additional details before you step in.
How It Actually Works, Start to Finish
A customer reaches out
They submit a request through a connected SiteSmartly form, chat, or other configured channel.
They know you got it
SiteSmartly can immediately send a confirmation by SMS or email so the customer knows their request was received.
The conversation stays open
If they reply, their response stays connected to the conversation. With 24/7 conversational backup enabled, SiteSmartly can also ask follow-up questions and collect additional details.
You follow up with context
When you're able to respond personally, you can see what the customer submitted and anything they've added since — instead of starting the conversation from scratch.
You Don't Have to Stop Working Just to Say, ‘We Got It.’
Customer
Requests water heater service
SiteSmartly
“Thanks for reaching out to ABC Plumbing. We received your request and someone from our team will follow up.”
Contractor
Keeps working. Later opens the request with the customer's information already there.
The customer gets acknowledgment now. You follow up when you're able.
Fast Acknowledgment Without Being Glued to Your Phone.
You can't personally respond to every request the second it arrives. Instant Lead Confirmation handles the first acknowledgment for you, so customers aren't met with silence while you're doing the work they hired you to do.
Another way SiteSmartly keeps the connection moving while you're busy doing the work.
Let Customers Know Their Request Made It Through.
Instant Lead Confirmation is included with SiteSmartly and works alongside your website, Smart Quote, Lead Capture Chat, and other connected customer touchpoints.
$0 setup · No contract · Cancel anytime
SMS activation may require carrier registration and approval.
